Privacy Policy

Privacy Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

1. Introduction

MBS HOME SOLUTIONS LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website located at https://optimizerspros.com (the “Website”), or when you use our home warranty and related services (the “Services”).

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Website or Services.

2. Information We Collect

We collect information in three main ways:

2.1 Information You Provide Directly

• Name, address, email, phone number
• Property address
• Service requests or claims information
• Billing and payment information
• Customer support inquiries
• Survey responses, testimonials

2.2 Information Collected Automatically

• IP address, browser type, operating system
• Pages viewed, time on site, clickstream data
• Cookies and tracking technologies
• Approximate location (derived from your IP)

2.3 Information from Third Parties

• Service providers
• Business partners
• Lead generation or referral partners

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve our Services
• Process warranty requests and payments
• Respond to customer inquiries and support requests
• Send updates, billing notices, and promotional materials
• Prevent fraud or security incidents
• Comply with legal obligations

4. How We Share Your Information

We may share your personal information with:

• Authorized contractors or technicians
• Payment processors
• Advertising and analytics providers
• Legal authorities when required
• In business transfers (e.g., merger, acquisition)

We do not sell your personal information for money. However, under some state laws, sharing for advertising or analytics may be considered a “sale” or “share.”

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Personalize your experience
• Understand user behavior
• Serve targeted ads
  You can opt out of some tracking by adjusting browser settings or through opt-out tools like the Network Advertising Initiative and Digital Advertising Alliance.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or a higher age if required by your state). If you believe we have collected such information, please contact us immediately.

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Privacy Right	Description	Applicable States
Right to Know / Access	Request the personal data we’ve collected about you	CA, CO, CT, VA, UT, TX
Right to Correct	Request correction of inaccurate personal data	CA, CO, CT, VA
Right to Delete	Request deletion of personal data we collected from you	CA, CO, CT, VA, UT, TX
Right to Opt-Out of Sale/Sharing	opt out of the sale or sharing of your personal information	CA, CO, CT, VA, TX
Right to Limit Use of Sensitive Info	Limit use and disclosure of sensitive personal information	CA only
Right to Data Portability	Request a copy of your data in a portable format	CA, CO, CT, VA
Right to Appeal	Appeal a decision if we deny your privacy rights request	CO, CT, VA, TX
Right to Non-Discrimination	You will not be discriminated against for exercising your privacy rights	All states

10. Categories of Personal Information We Collect (CPRA/CCPA Required Table)

Category	Collected?	Sold or Shared?	Purpose of Collection
Identifiers (name, email, etc.)	Yes	No	To provide Services and communicate with customers
Commercial info (services used)	Yes	No	To manage warranty plans and claims
Internet activity (cookies)	Yes	Possibly Shared	For analytics and targeted advertising
Geolocation (IP-based)	Yes	No	To detect fraud and improve experience
Audio (calls with support)	Possibly	No	Customer support quality
Sensitive data (e.g., SSN)	No	N/A	Not collected

We do not knowingly “sell” or “share” the personal data of minors under 16.

11. How to Exercise Your Rights

You can submit a privacy rights request by:

• Web Form: https://optimizerspros.com/contact
• Email: info@ optimizerspros.com

We may verify your identity before processing your request. You can also authorize an agent to submit a request on your behalf (in states that allow it).

If we deny your request, you may appeal the decision by contacting us at.

12. “Do Not Sell or Share My Personal Information”

Under California and other state laws, you have the right to opt out of “selling” or “sharing” your personal information for cross-context advertising. To do so:

• Visit: [Insert Link to Do Not Sell or Share Page]
• Use browser settings or global privacy controls (GPC)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page and notify users where required.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

MBS HOME SOLUTIONS LLC
Website: https://optimizerspros.com
Email: info@ optimizerspros.com
Address: 8108 NEW HAMPSHIRE AVE APT 102 SILVER SPRING, MD 20903